Social housing
Houston group has significant experience within the social housing sector. serving vulnerable and multicultural neighbourhoods, we place customers at the heart of our service.
Our Regeneration teams deliver capital works, catering for all your planned improvement works. We are experienced in elemental work streams, whole house and deliver both short-term specialist works and long-term programmes to suit your budgets. Our delivery teams are very focussed on providing the highest levels of care for residents whilst minimising time spent in their homes.
Our projects in void properties are always focused on safely completing projects with a fast turnaround, which ensures our clients can secure new tenancy agreements with minimal loss of rental income. Our void services include fast-track services such as lock changing, minor repairs, clearing and cleaning. Making utilities safe and full property overhaul.
Houston Group understands the importance of effective resident engagement, communication and flexibility to ensure successful delivery of the works. Our Resident Liaison Officers work sensitively to create effective relationships between onsite teams, office staff, residents and you. With a dedicated 24/7 Customer Contact Centre and a large network of tradespeople we provide an excellent service tailored to your requirements. We value openness, honesty, transparency and work collaboratively with you and residents to develop lasting successful relationships.
